We want every order to arrive correct and in great condition. Because cannabis is a regulated product, California law limits what can be returned — but if something is wrong with your order, we will make it right.
All sales are final, with exceptions
Cannabis products cannot be returned or exchanged once delivered, except when:
- You received the wrong item;
- An item arrived damaged or defective (for example a broken cartridge or compromised packaging);
- An item was missing from your delivery.
How to report a problem
Contact us within 48 hours of delivery at [email protected] or via the chat bubble, with your order number and a photo of the issue. Keep the product and its original packaging until we've resolved the issue.
How we resolve it
Depending on the situation, we will replace the item on a future delivery or issue a refund as store credit on your account. Store credit never expires and applies automatically at checkout.
Cancelled orders
If a paid order is cancelled before delivery, the amount paid is returned to you as store credit.